NYANO TERMS OF SERVICE
Last Updated: August 26, 2026
These Terms of Service (“Terms”) govern your use of Nyano, including the Nyano mobile application, website, family wellness features, connected-device integrations, AI-powered features, SMS and WhatsApp messaging services, APIs, and related services (collectively, the “Services”).
By creating an account, connecting a device, linking a family member, opting into messaging, or otherwise using Nyano, you agree to these Terms.
- About Nyano
Nyano is a family wellness and connection platform designed to help individuals voluntarily share everyday wellness information with people they trust.
Depending on the features enabled by the user, Nyano may organize information relating to activity, sleep, heart rate, other supported wearable metrics, emotional check-ins, meals, calories, nutritional information, and medication tracking.
Authorized family members may receive summaries or interact with this information through supported channels such as WhatsApp, SMS, the Nyano application, or supported AI interfaces.
Nyano is a general wellness service and is not a medical service.
- Not Medical Advice
Nyano does not provide medical diagnosis, treatment, medical monitoring, emergency services, or professional medical advice.
Information, summaries, trends, notifications, AI-generated responses, and other content provided through Nyano are for general wellness and informational purposes only.
Nyano should not be used to determine whether someone has a medical condition or requires treatment.
Do not disregard professional medical advice or delay seeking medical care because of information provided by Nyano.
If you believe someone may be experiencing a medical emergency, contact appropriate emergency services immediately.
- Wearable and Connected Health Data
Nyano may connect with supported platforms such as Apple Health and Android Health Connect.
With the user’s permission, Nyano may access supported information such as:
- steps and activity;
- sleep information;
- heart-rate information;
- heart-rate variability;
- active energy and exercise information; and
- other supported wellness metrics authorized by the user.
Availability and accuracy depend on the connected device, operating system, third-party application, permissions, and data supplied by those services.
Nyano does not manufacture or control third-party wearable devices and cannot guarantee that information produced by those devices is complete or accurate.
- Mood and Emotional Check-Ins
Users may voluntarily record how they are feeling.
These check-ins are intended to support family connection and general wellness awareness. They are not psychological evaluations, mental-health diagnoses, or assessments of a person’s medical condition.
- Food and Nutrition
Nyano may allow users to record meals and may estimate calories, macronutrients, or other nutritional information.
Nutrition information may be generated from user-provided information, images, databases, or automated systems and may contain errors.
It should be treated as an estimate and not professional nutritional or medical advice.
- Medication Tracking
Nyano may allow users to record medications, schedules, and whether a medication has been marked as taken.
Nyano does not prescribe medication, verify whether medication was actually consumed, determine appropriate dosages, identify drug interactions, or provide medication recommendations.
Medication information displayed by Nyano should not replace instructions from a physician, pharmacist, prescription label, or other qualified healthcare professional.
- Family Sharing and Consent
Nyano allows users to voluntarily connect with trusted family members or other authorized individuals.
The person whose information is being shared controls whether they participate and what permissions they grant through Nyano.
Authorized family members may be able to receive or request information based on those permissions.
Users must not access another person’s Nyano information without authorization.
Where supported, users may revoke or modify sharing permissions.
- AI and MCP-Powered Features
Nyano may make certain authorized information available through artificial-intelligence systems, conversational interfaces, APIs, or Model Context Protocol (“MCP”) servers.
These technologies may allow an authorized user to ask questions such as:
“How active was Dad today?”
or
“Did Mom record her medicine today?”
AI-generated responses may summarize information available to Nyano but can contain mistakes, omissions, or incorrect interpretations.
AI responses should therefore not be relied upon for medical decisions, diagnosis, treatment, medication decisions, or emergencies.
Nyano controls access to its underlying services and determines what information an authorized AI service may retrieve.
Use of third-party AI platforms may also be subject to that platform’s own terms and privacy practices.
- SMS Messaging Program
Users who expressly opt in to Nyano SMS messaging may receive account and family wellness-related messages, including account notifications, requested wellness updates, family connection notifications, medication tracking updates, and responses to user-initiated conversations.
Message frequency varies based on user activity and preferences.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing Nyano or any other service.
You may opt out of SMS messages at any time by replying STOP.
After opting out, you may receive a final message confirming that you have been unsubscribed.
For assistance, reply HELP or contact Nyano Support using the contact information provided on our website.
Wireless carriers are not liable for delayed or undelivered messages.
Nyano will honor applicable messaging opt-out requests.
Twilio specifically expects these disclosures—including STOP, HELP, frequency, rates, and the carrier disclaimer—in messaging terms.
- SMS Consent and Mobile Information
Nyano uses mobile numbers and messaging consent to provide the messaging services requested by users.
Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.
Information may be provided to service providers that process communications or provide infrastructure on Nyano’s behalf where necessary to operate the Services.
SMS opt-in consent is specific to the Nyano messaging program and is not transferred to third parties for their independent marketing purposes.
This language is particularly important. Twilio’s current vetting guidance specifically requires privacy disclosures concerning non-sharing of mobile information and messaging consent for third-party marketing/promotional purposes.
- WhatsApp Messaging
Nyano may also allow users to receive updates and interact with Nyano through WhatsApp.
WhatsApp communications may include requested wellness summaries, family updates, account-related notifications, and responses to questions initiated by authorized users.
Use of WhatsApp is also subject to WhatsApp’s applicable terms and privacy practices.
Users may discontinue Nyano WhatsApp communications through the methods provided by Nyano or WhatsApp.
- Third-Party Services
Nyano may rely on third-party services to provide certain functionality, including cloud infrastructure, communications, wearable connectivity, AI processing, analytics, authentication, and other technical services.
These may include services such as Apple Health, Android Health Connect, communications providers, cloud infrastructure providers, and AI platforms.
Third-party services may be governed by their own terms and privacy policies.
Nyano is not responsible for the independent operation or availability of third-party services.
- Privacy and Security
Your use of Nyano is also governed by the Nyano Privacy Policy.
Nyano uses reasonable administrative, technical, and organizational safeguards designed to protect user information.
However, no internet-connected service can guarantee absolute security.
Users are responsible for protecting their account credentials and immediately notifying Nyano of suspected unauthorized access.
- User Responsibilities
You agree to provide accurate information, use Nyano only for lawful purposes, respect other users’ privacy and permissions, and not attempt to gain unauthorized access to Nyano systems or another person’s information.
You may not misuse Nyano’s APIs, MCP servers, messaging systems, AI integrations, or other technical infrastructure.
You may not use Nyano to send spam, conduct unauthorized surveillance, impersonate another person, scrape information, circumvent security controls, or interfere with the Services.
- Service Availability
Nyano may modify, suspend, discontinue, or update features as the product evolves.
Wearable synchronization, SMS, WhatsApp, AI responses, notifications, and other features may occasionally be delayed or unavailable because of network conditions, third-party providers, maintenance, device settings, or circumstances outside Nyano’s control.
Nyano does not guarantee uninterrupted availability.
- Limitation of Reliance
Nyano is designed to help families stay connected.
It is not designed as an emergency monitoring system.
Do not rely on Nyano to determine whether a parent or family member is safe, experiencing an emergency, has taken medication, or requires medical attention.
Absence of an alert or unusual data should never be interpreted as confirmation that a person is safe or healthy.
- Account Termination
Users may stop using Nyano or request account deletion subject to applicable legal and operational requirements.
Nyano may suspend or terminate accounts that violate these Terms, compromise security, misuse another person’s information, abuse messaging systems, or otherwise misuse the Services.
- Changes to These Terms
Nyano may update these Terms as its Services, integrations, or legal obligations change.
When material changes are made, the updated Terms will be posted with a revised “Last Updated” date and additional notice may be provided where required.
Continued use of Nyano after updated Terms become effective constitutes acceptance of those Terms where permitted by law.
- Contact Us
Questions regarding these Terms, the Nyano messaging program, privacy, or your account may be directed to:
Nyano
Operated by MujuGo, LLC
United States
Support: ujjrai@nyano.life
Website: nyano.life
SMS Help: Reply HELP
SMS Opt-Out: Reply STOP